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One of the issues that I have read about is regarding the cash out function in which customers have reported clicking the cash out button and the bet not being cashed out.
This, if it is to be believed, has led to bets being completed and the money being taken after the user has reportedly clicked the button, essentially not registering that a user has cashed out the bet at all.
There are various methods available for depositing and withdrawing money — all listed on the bet website — however, it is only possible to withdraw funds from your account the same way you deposited them into it.
I personally use PayPal so when I deposit money using this method I also received my withdrawals via PayPal as well, it is not possible to withdraw those funds via a Debit Card it must be done by PayPal.
I have read that there have been some issues reported by customers withdrawing from a bet account one of which is the time it takes to withdraw money to all methods.
I have found that the withdrawals I have made have been received within the timelines listed on the bet website. So I can only assume that customers are not aware of the differing timelines for withdrawal methods or possibly that they only able to withdraw via the method you deposited with.
The methods listed and availability on the bet website are:. I personally have used the live chat function and freephone which on the occasions that I have used have been satisfied with the answers and courteous response.
The Live Chat provided by bet put me directly in touch with a bet Customer Advisor which I found very efficient as I the customer got my question straight to a knowledgeable member of staff.
Wait times have varied for me and I have had to wait in a queue till an advisor became available, but this, to be honest, I expected as it was at peak times.
The information that has been given by the advisors to me is nearly always accurate allowing me the customer to get my queries quickly resolved.
The overall quality of this service I have found excellent with advantages being that it was the easiest and fastest way to get the information I needed be it an account query or clarification on the terms and conditions regarding a current bet.
I have been able to live stream at bet which I have also found to be a great feature of their App. I thoroughly recommend that you should give it a go if you have not already.
I love the bet mobile app which is full of the features available online via a desktop but on the go. I find the app easy to use and it has become my most common way to place a bet, deposit and withdraw.
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Rating 9. The Live Chat function of bet Customer Support is a great feature and in my experience not seen very often at online bookmakers. I was able with its help to ask my questions and raise my issues directly with someone from the customer service team.
There is no doubt in my mind, that the Live Chat option of bet is one of the main reasons the bookmaker is held in such a high regard by its clients.
Customer support and live chat, and the site, on the whole, are in many languages, I only communicated in English but have not seen anything to suggest that the high standard I experienced was not to be attained in the other available languages.
I found Customer support to be very professional no matter on what method of communication I used. Finding the contact information is very easy, once you are logged in your account.
Directly after that, you can start a conversation via the live chat. If you are not in a hurry, you can use email or the regular posts option.
Of course, you can call support service. If so, keep in mind that the telephone number is free, so you will not be charged a penny.
With the interactive system that bet have developed, placing a bet is made very easy. Furthermore, if you somehow, whenever you experience any kind of difficulty, regardless if it comes to betting, withdrawing or any other issue, I found you can always rely on the professionals that work in customer support.
A great big thumbs up from me.