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If you require immediate assistance, please call our OLG Support Centre toll free at any day of the week. Skip Navigation OLG. Toggle navigation OLG Find a Retail Location.
See more Community. See more info for Players. Responsible Gambling. Learn about Responsible Gambling. Who We Are. Now I don't have to rush to the store to check if I'm a millionaire!
I'm loving this App!! It's great to check my tickets while I have a coffee, still in my pajamas. This makes it very convenient for us to check our tickets!!!
It would be great for the next update to be able to buy online tickets here too!!! The developer, Ontario Lottery and Gaming Corporation , has not provided details about its privacy practices and handling of data to Apple.
Up to six family members will be able to use this app with Family Sharing enabled. Dec 15, Version 3. Bug fixes and performance improvements.
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Learn more about Withdrawals here. Your digital document s could be rejected for several reasons, including if the document was an unsupported file type, or was too blurry to read, for example.
You can select up to 3 files in PDF, png, jpg or heif format. Please ensure that each scanned or photographed image of your document s is smaller than 10MB, and is not dark, blurry, doctored or otherwise unclear.
If your image is unclear, try using a third-party scanning app or a document scanner. If you are not sure you have all the right info, check out our About Banking page, contact your bank or get in touch with Player Support.
Ready to upload your supporting documents to verify your bank account? Learn how in our step-by-step Withdrawal Tutorial. OLG only offers games that are approved by AGCO that give genuinely random outcomes.
The randomness and mechanics of the games is thoroughly tested by the Alcohol and Gaming Commission of Ontario AGCO software testing experts before they are released for play.
To find out more about AGCO and their gaming standards, visit their website at AGCO. If you would like to talk to someone about an unfinished game, please Contact Us.
WHERE CAN I LEARN THE RULES TO THE GAMES OFFERED ON OLG? HOW DO I KNOW MY AUTO PICK LOTTERY NUMBERS ARE RANDOMLY GENERATED?
Auto Pick selections are randomly generated the same way as in-store! Click here to learn more about Randomly Generated Numbers. It depends on the game.
The odds of winning vary from one game to another. In Ontario, Lottery products are available to those 18 years of age and over.
Online casino games, slot games, and Instant games are available to those 19 years of age and over. CAN I PLAY CASINO OR INSTANT GAMES FOR FREE?
I WANT TO TRY THE GAMES BEFORE USING ANY MONEY — IS THIS AN OPTION? CAN I CANCEL MY Casino OR INSTANT GAME?
As the outcome of a game is completely or partially determined at the time of wager, all sales are final. As a player you are responsible for ensuring that your selections are correct before confirming purchase of any game.
Purchases made in error cannot be refunded. The Return to Player refers to the total prize payout returned to all players throughout the lifetime of a game.
Set your Weekly Deposit Limit. Easily deposit funds into your account. WANT TO PLAY LOTTERY ONLINE? Where can I find the previous OLG Lottery Tickets I purchased online?
To get there,. Click on the player icon on the top right-hand corner of your screen. WANT TO PLAY CASINO GAMES ONLINE? All your account information has been seamlessly moved over!
To access OLG. How long does it take for OLG to verify my account? The verification process varies case by case.
If you received an email from us requesting documentation, we need to receive that documentation to complete a review.
Please do not send additional documents unless we have requested it. You will receive an account activation email from us once the verification review has been completed.
How can I log in? Use it to log in and update your information. Why didn't I receive a registration confirmation email?
Double check that it's not delivered to your spam or junk mail. We encourage you to add us to your safe sender list.
In the event that your verification is unsuccessful, then you may receive a separate email requesting further verification documents.
If you require us to re-send the registration confirmation email, then please contact Player Support to have another email sent to you.
WHAT ARE MY NEXT STEPS? You will receive an email following an unsuccessful registration from OLG. OLG will need you to provide a valid copy of a Canadian-issued identification document such as:.
You can select up to a maximum of 3 files of up to 10 MB for upload in PDF, png, jpeg, jpg or heif format.
Please ensure that each scanned or photographed image of your document s is not dark, blurry, doctored or otherwise unclear. Once logged into OLG.
Clicking your balance amount highlighted in yellow reveals your full wallet. Can be used to play Lottery games on OLG. Can be used to play Casino or Instant games on OLG.
See Terms and Conditions for more details. Yes, but if you deposit during gameplay, the deposited funds will not be reflected in the balance shown until you press play or refresh your web browser.
I JUST WON PLAYING A LOTTERY GAME! Any lottery winnings received from tickets purchased on OLG. WHY DO I HAVE TO REGISTER AN ACCOUNT?
This way, we can verify your identity, help restrict underage access to our games track gaming winners and offer stronger protection to help prevent fraud.
WHY DO I NEED A USERNAME? Your username is the name you use when you log in and out. Your banking information is protected and only accessible to OLG and its third-party service providers e.
Any additional fees are charged by your financial institution. In most cases, credit card deposits made to an internet gaming site such as OLG. To ensure you know what to expect, we encourage you to review the transaction fee structure followed by your financial institution.
This does not mean that your account has been charged; our system simply needs time to update the information. The update process can take up to approximately 35 minutes, and unless you have reached your Weekly Deposit Limit, you can make another deposit attempt immediately.
If you have reached your Weekly Deposit Limit, you can make your deposit again after the update process is complete and your Limit has been reset.
If it does, please try depositing by Visa Debit, Debit Mastercard or Credit Card instead. Your card issuer may charge a fee, please check with your financial institution for more details.
The CVV is the 3-digit number that can be found on the back of your card. Additionally, many retail store-branded credit cards have also been rejecting online gambling transactions.
Many are backed by the same U. If your deposit is rejected, please try a credit card that is not provided by a specific retail store or organization, but rather is issued by a major Canadian bank.
The process may take several minutes before a confirmation is displayed. Do not double-click the deposit button when making a transaction. Keep in mind that there are some rules in place for added protection:.
Our payment provider stores the credit card information used on OLG. This ensures compliance with Payment Card Industry Data Security Standards PCI DSS and helps make the deposit process easier for you.
The moment your credit card is registered, the information is stored to help facilitate future deposits. ONCE I DEPOSIT MONEY, HOW LONG BEFORE I CAN START PLAYING?
Your funds are available for play on OLG. There could be several reasons, ranging from insufficient funds to the transaction being rejected by your financial institution.
Please contact Player Support for assistance. Please note: Not all credit card institutions accept online gambling transactions. If yours is rejected, please try a card issued by a major Canadian financial institution.
WHY DO I NEED TO SET A WEEKLY DEPOSIT LIMIT? OLG promotes healthy play and setting a 7-Day Deposit Limit will help you stay within a budget that is manageable for you.
DO I NEED TO SET A WEEKLY DEPOSIT LIMIT TO PLAY FOR FREE? Follow our Withdrawal Tutorial for a step-by-step guide. You can help the process run smoothly by submitting the best documents possible.
OLG is not permitted to send withdrawal requests directly to the original source. Instead we use an Electronic Funds Transfer process to send funds to your bank account.
For your security, withdrawing funds from your OLG account involves a few steps behind the scenes. Verification typically takes less than 5 business days however it may be longer depending on the volume of requests.
If you have been waiting for more than seven 7 days, please contact us. OLG will process your withdrawal request once your banking documents are verified.
We process withdrawals every business day. Your financial institution will then process the remainder of the withdrawal. This typically takes two to four days, depending on the institution.
Your funds will then appear in your bank account. OLG typically processes withdrawal requests within a business day. Once the request is processed, your financial institution will typically take two to four business days to complete the withdrawal request via Electronic Funds Transfer.
No, withdrawals can only be deposited into your own personal bank account that you have registered with OLG.
You can also login and click on your account balance. If you have a withdrawal pending, please cancel it first.
If your banking information was accurate, please contact your bank for further clarification as to why your withdrawal request was declined.
Registration and the creation of your OLG account is always free. This is a measure we take to control unauthorized access and help ensure your online protection.
OLG must comply with the Proceeds of Crime Money Laundering and Terrorist Financing Act PCMLTFA and the associated requirements provided by the Financial Transactions and Reports Analysis Centre of Canada FINTRAC.
One of the requirements is to collect descriptive occupational details. OLG is required to keep this information on file, in accordance with PCMLTFA regulations.
FINTRAC has published guidance related to these amendments. If you choose to wait, you will be prompted to enter this information prior to playing a casino game, depositing once you have played a casino game or withdrawing funds once you have played a casino game.
You are required to enter details before you can continue. OLG requires you to provide information regarding your job position as well as the nature of the business you are in.
The information needs to be descriptive and must accurately reflect what you do. Retired Teacher. You can choose from one of the options provided or if your specific information is not included, manually enter it in the box provided.
After entering your job title, provide additional information about the business or industry you are in. This helps improve the descriptiveness of your details.
If your information is not adequate, we will delete the information and require you enter new information. You may receive an email advising of this.
Depending on the circumstance, we may suspend access to your account until you can provide us with acceptable information.
OLG reviews the information entered by Players and when the entry is not deemed to meet requirements, the entry is removed forcing you to re-enter the information at the next point of collection.
I WORK THREE JOBS. WHICH ONE DO I LIST? WHY DOES MY BALANCE DISPLAY SOMETIMES CHANGE FROM GAME TO GAME?
Your account balance is comprised your Cash Balance, your Lottery Bonus Balance, your Casino Bonus Balance, and sometimes a Casino Games Specific Bonus Balance for certain games.
In the top right-hand corner, navigate to your Player Icon and select Account Information. For security reasons, you cannot change your username.
Out of fairness and for the benefit of the community, we allow only one username per player, and that is the username you choose when you first register your OLG account.
HOW DO I SEE MY PLAYER ACTIVITY AND ACCOUNT HISTORY? Transaction history can be found by clicking the Player Icon.
There is an administration fee that will be taken from the balance of your account if you leave it inactive for 12 or more consecutive months.
Security questions help you retrieve your username and password if you ever forget them. They also help us ensure that we are speaking to the right person if you call us.
It is important to choose answers that are easy for you to remember but difficult for others to know. OLG operates exclusively on Eastern Time.
All time displays on the site will be adjusted automatically, to observe Daylight Saving Times. Get the full experience on ANY device when you visit OLG.
DISCOVER HOW TO ADD OLG. CA TO YOUR HOME SCREEN! Did you know you can add the OLG. It's just like having an app.
You can play casino games or buy lottery tickets straight from your smartphone, tablet, laptop, or desktop. Click here to learn how to do it.
You can learn about our PROLINE sports offerings, currently only available at retail by clicking 'Sports' from the main navigation. OLG is always looking to improve the user experience and offer new and exciting games and services to our players.
We look forward to providing information about Sports wagering options and other features in the coming months. As OLG evolves, we are always looking to improve the user experience and offer new and exciting games and services to our players.
Lottery players in Ontario closely reflect the adult population in every demographic measure, and no group, either by age, education or income, plays lotteries significantly more than any other group.
Half or more of Ontario adults play at least once every two months and nearly a quarter of all Ontario adults play at least once a week.
You must be 18 years of age or older to purchase lottery tickets in Ontario. Under legislation passed in , it is a provincial offence, punishable by significant fines, to sell OLG lottery tickets to anyone under the age of In addition, we will suspend any retailers found to have sold to minors from our lottery business.
The draws are held in a studio in Toronto under tight security measures. Each draw is videotaped, witnessed and officially recorded by independent adjudicators.
The owner of an established business cansppo apply to become an authorized OLG retailer by writing to: OLG Support Centre 70 Foster Drive, Suite , Sault Ste.
Marie, Ontario, P6A 6V2 Phone: Fax: The publishing of winners is important in demonstrating the integrity of our lottery games. OLG reserves the right to publish the name, city and photograph of any winner.
This is necessary for us to demonstrate that people do win. Winner information is released to the news media and may be used in OLG's advertising.
For every prizewinner there are a number of other players who did not win but have a legitimate desire to know that someone won.
Starting Jan. Retailers cannot validate tickets that are not signed. OLG strongly recommends that you sign your ticket AS SOON AS YOU PURCHASE IT.
This identifies it as yours and helps protect you if you were ever to lose it. Lottery products can be purchased from any of the more than 10, OLG retailers across the province.
INSTANT games can be purchased at all retail locations. All proceeds are paid into the Consolidated Revenue Fund for the Province of Ontario.
Contact the Ontario Problem Gambling Helpline at You can validate all OLG lottery tickets at participating retail outlets during lottery terminal operating hours, from 6 a.
Tuesdays to Sundays Eastern Time. However, it is important to note that lottery retailers, as independent business people, set their own hours of operation for their businesses.
Click here. All tickets generated by the lottery terminal expire 12 months after the draw date on the ticket. For INSTANT tickets, check the expiry date on the ticket back.
Sports tickets are valid for 12 months from the last day of the games List from which the selections were made. OLG's lottery games are designed to be enjoyed by adult residents of Ontario.
Occasionally, residents from other jurisdictions play and win OLG's lottery games, and OLG treats everyone fairly.
The same claiming procedures described in the "How do I claim a prize? OLG cannot mail cheques into the U. In cases where U. More information about claiming prizes is available by calling the OLG Customer Excellence Centre at Generally, Canadian tax authorities do not consider lottery winnings to be taxable for Canadian tax purposes.
However, U. While OLG will not withhold the U. For more information, U. You can find the various odds of winning for lottery games in the following areas of our website:.
Odds of winning are also published in OLG's Fact Sheets. Repurchase is a way to play the same selections for the next draw without having to complete a Selection Slip.
Merely present your ticket to a retailer after the last draw date and tell the retailer that you wish to purchase the same selections for the next draw.
The retailer will then generate a ticket with the same selections for the next draw and return the original ticket together with the new ticket to you.
A Repurchase play ticket costs the same as the original ticket. While Repurchase does apply to ENCORE, it does not generate the same ENCORE number.
Note: The Repurchase feature is only available up to 28 days from the last draw on a non-winning ticket or up to 30 days on a winning ticket, which has been paid.
On any particular game's draw night, the OLG has to close sales to conduct the draw. Approximately ten minutes after the draw close, OLG will re-open sales for the following draw.
Unclaimed prizes from national games, e. These funds are held separately from Ontario-only games and are administered by the Interprovincial Lottery Corporation.
Unclaimed prizes from games operated solely by OLG are directed to profits paid to the provincial government to benefit the people of Ontario.
OLG requires that you write or print your name on your lottery ticket before a retailer can check it. This is for your own protection. Signing the ticket is an easy way to identify it as yours.
And that makes it difficult for someone else to claim your prize if your ticket is a winner. It also helps protect you if you were ever to lose it.
Call our WIN! Use the easy self-serve Ticket Checker at your lottery terminal retailer. Simply insert the ticket, barcode side up, and wait for the message to appear on the Ticket Checker's screen.
Sign up on OLG. The lottery terminal plays a musical tune and a bilingual voice message and displays a corresponding message on the customer display screen.
OLG's Customer Support is open seven days a week. You can call us at and follow the voice prompts. Alternatively, you can e-mail us from our website.
All complaints or concerns regarding possible fraud or theft are forwarded to Investigative Services who is responsible to document and conduct a full review.
Retailers are required to return all validated tickets to customers, whether they are winning tickets or non-winning tickets.
You may sign either the front or the back of the ticket. Signature boxes will begin to appear on the front of INSTANT tickets in the coming months.
The "Signature" area is protection for you to be able to identify your ticket with certainty. You can choose to write or print your name however you feel best represents you and ensures your ownership of the ticket.
A signature is required on a ticket before it can be validated. Often the person who is redeeming the ticket for a group can sign the ticket and also mark it as belonging to a group of people by adding a phrase such as "in trust" or "and group" which would indicate that others share in the ownership of the ticket.
OLG's goal is to ensure that the right prize is paid to the right person s every time. There are times when ownership of a lottery prize is disputed by the claimants and other parties.
When an ownership dispute occurs, options are available, as follows. The parties involved may settle the matter privately, or by proceeding in the Ontario courts, or resolved through arbitration by an arbitrator appointed by the Chair of the Board of the Alcohol and Gaming Commission of Ontario AGCO.
All parties to a prize dispute must agree to the process for arbitration to proceed. Any party to a prize dispute is advised to obtain independent legal advice.
OLG is committed to preventing and removing all barriers for persons with disabilities. If you need a PDF document that meets AODA accessibility standards, please call Player Support at We do our best to have draw videos posted shortly after the draw process is complete.
Eastern Time the next day. Draw videos for OLG lotto games are posted as soon as possible after the draw. Midday draws are uploaded between 3 p.
Animated videos are created for these draws that depict the draw results. OLG midday draws commence at approximately 2 p.
Eastern Time. To ensure the security and integrity of the RNG software, customers are not able to watch the draws in person. RNG draws are becoming more common for lottery draws worldwide and are often used for games with multiple draws that require results more quickly.
LOTTARIO, ONTARIO 49, DAILY KENO, POKER LOTTO, MEGADICE, ENCORE and PICK 2, 3 and 4 draws are still conducted using ball machines.
The RNG technology used is a type of software that cannot be filmed. Conducting and recording draws for all of the PICK games at once is a more efficient means of carrying out our procedures and also provides a better overall view of the outcomes for our external auditors.
It is standard practice for many lotteries to draw the winning numbers for all of their PICK games at the same time.
The ENCORE draw is conducted using seven machines in order to draw all seven digits at once.
Genau wie Bytovia Casinos mit Google Pay eine Olg Phone Number Sache. - Orientierungsbereich (Sprungmarken):OJ S current issue. Before a new facility is built, there needs to be consensus from three parties: the municipality, the private sector operator, and OLG. All games on OLG. Tickets purchased in the QUICKPICK PACKS are printed as they are today. WHO CAN I Mineralwasser Italien IF I AM CONCERNED ABOUT MY OWN OR SOMEONE ELSE'S GAMBLING? Click here. Retailers are not able to cancel a POKER LOTTO ticket Wie Werde Ich Twitch Partner it has been printed. CAN I PLAY ON A MOBILE OR TABLET? Visit your lottery retailer to validate your ticket and watch the animated PLINKO chip drop on the customer display unit on the lottery terminal to reveal your prize. Compatibility Requires iOS 9. CA TO YOUR HOME SCREEN! Please ensure that each Online Casino Bewertung or photographed image of your document s is not dark, blurry, doctored or otherwise unclear. WHAT IS OLG DOING ABOUT PROBLEM GAMBLING? The overall odds of Beste Online Bank 2021 a prize on the lotto draw are 1 in An invoice Bl TorschГјtzenkГ¶nig generated from the AGCO approximately 60 days prior to the expiration date. Verification Poppen Sex takes less than Tetris Gamebasis business days however it may be longer depending on the volume of requests. HOW DO I CHANGE MY CARD? You can scan your ticket with the OLG Lottery App which will launch your draw animations.